Been offered an upgraded package, more money as ever, confusing the way they structure it it does not mention the current package for comparison or confirm that my extras ( Bt Sport etc) will be carried over at that price or whether they are additional cost?
phone options team 0800800030 and see what you are offered - check to see what 'upgrade' means in the email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Thanks for posting. As @imjolly has mentioned your best bet would be to contact the option team. They'll review your account and might be able to offer you a new deal. Can you post back and let me know how that goes?