Hi. Trying to install Norton on MacBook and have removed everything with McAfee but it says its detected incompatible security software, please remove McAfee. I can't find any files with McAfee and have tried several times.
Tx for the info. I had got beyond most of it so just checked all locations for hidden files but found none. I had manually removed these previously. I didn't have a McAfee uninstaller so I presume I removed McAfee when I uninstalled the BT Virus protect app. I did manually trash McAfee installer and library and case files and have now emptied the trash and re-booted a couple of times but still the same message.
Thank you for posting back and for trying the steps in the document John posted above.
I am sorry that you're still seeing the same message. We are going to need your details to investigate this further for you.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this. See: Private messages
Thanks for your reply and offer to help.
Not happy to disclose that info, not sure why you need it.
Thanks for posting back @Seabass
I understand your concern. The document that John posted should have helped remove all traces of McAfee files to let you download BT Virus Protect powered by Norton. I am sorry that didn't work.
To help resolve this we need to take your details offline to arrange a call from a colleague to talk you through this. It's entirely your own decision if you want to do that. Alternatively, you can call our helpdesk directly on 0800 111 4567 if you feel more comfortable getting in touch that way.
Tx. Run out of time today. Will follow up either route when I can.