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Website editing (hosted by BT)

I have been employed by Natural Landscapes to update their current website, which has not been changed for years (I think it was created in 2011). I read back through the emails, and there is an email that has a link to the website (an admin version) that is meant to allows for access to the website and presents a control pannel that allows for changes/updates to be made. However, when I click this link it forwards to a page that is no longer avaliable ('not found'). I was wondering if you would be able to help me sort this so that I can have access allowing me to make changes. 
I look forward to hearing from you and many thanks in advance. 
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