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Twyord_Barker
Aspiring Contributor
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Message 1 of 9

Website wont let me adjust parental settings

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For some time now I've been trying to adjust parental settings but every time I click "manage settings" I get 

 

Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.5.1 500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request.

 

I've tried raising a complaint with BT but this doesn't seem to be getting anywhere and this issue persists on 4 different browsers; Edge, Chrome, IE & firefox on different platforms and or PCs. regardless of whether I'm connecting on our connection or at work or on a mobile network.

I've also noticed the same thing happens on a few of the other setting buttons on the BT website.

I really need to get into this, as the settings are preventing me from accessing some content during the day when I need to now, as I'm working from home.....any help / advice would be appreciated

 

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8 REPLIES 8
Twyord_Barker
Aspiring Contributor
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Message 2 of 9

Re: Website wont let me adjust parental settings

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bump.....anyone? BT still haven't responded
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Moderator
Moderator
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Message 3 of 9

Re: Website wont let me adjust parental settings

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Hi @Twyord_Barker,

I'm sorry your having problems adjusting your Parental Controls settings. If you send me in your details, I'll be able to get this investigated.

You can send me in your details using the "Contact The Mods" link found in my profile.

Thanks

PaddyB

Community ModeratorPaddyB
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Twyord_Barker
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Message 4 of 9

Re: Website wont let me adjust parental settings

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thanks, details sent.
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Moderator
Moderator
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Message 5 of 9

Re: Website wont let me adjust parental settings

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Hi @Twyord_Barker,

I am sorry that you haven't been able to get the help that you need. I've picked this up for you and I'm in touch with our developers to get it fixed. It may take until Monday before I hear back from them but I will handle this until it's fixed for you.

Thanks

DanielS

Community ModeratorDannyS
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Moderator
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Message 6 of 9

Re: Website wont let me adjust parental settings

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Hi @Twyord_Barker,

The developers have picked the case up for you and they will be investigating. I'll check for an update on Monday and get in touch with you.

Thanks

DanielS

 

Community ModeratorDannyS
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Twyord_Barker
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Message 7 of 9

Re: Website wont let me adjust parental settings

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Unfortunately, situation still the same i.e. Error 500 when trying to access "manage bt parental controls"
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Moderator
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Message 8 of 9

Re: Website wont let me adjust parental settings

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Hi @Twyord_Barker,

I am sorry that it has not been fixed yet. I'm in touch with the developers daily trying to get it fixed. It's more complicated than they first thought and they're seeking advice. I'm chasing them and will hopefully have word back over the next few days.

Thanks

DanielS

Community ModeratorDannyS
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Twyord_Barker
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Message 9 of 9

Re: Website wont let me adjust parental settings

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Daniel, thanks for chasing this up, I've just logged on to see whether it was up and running and I can now adjust the settings.