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slogger
Contributor
707 Views
Message 1 of 5

What has happened to BT Cloud?

The problems I am seeing are:

1 - On a regular basis both the Windows app and the cloud website say "It looks like you are not eligible for BT Cloud"

2 - It would appear that the app hasn't backed up anything since July.

3 - If I go to the website nothing appears to work, eg

btc1.JPG

I thought I'd try here first before wasting a few hours of my life with BT support.

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4 REPLIES 4
slogger
Contributor
700 Views
Message 2 of 5

Re: What has happened to BT Cloud?

btc2.JPG

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pddco
Aspiring Expert
667 Views
Message 3 of 5

Re: What has happened to BT Cloud?

Hi. Just a thought. If you go on  MyBT and look under “Your Products” is BT Cloud listed  under ‘Included with BT’?

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pddco
Aspiring Expert
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Message 4 of 5

Re: What has happened to BT Cloud?

And if so, are you using the same BTID to access BTCloud as MyBT?

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slogger
Contributor
629 Views
Message 5 of 5

Re: What has happened to BT Cloud?

Oh yes, I mean sometimes I can login successfully but then I get all the errors shown above.

If I drill down through All My Files to a directory I can see that the files shown are from July, nothing has been backed up since even though the directory is listed in the local app's list to backup.

Nothing appears in the Transfers tab of the cloud client app either.

 

 

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