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Message 1 of 11

What is a BT Halo e-ticket

I received an email today "get ready for new BT Halo" with a QR code to scan to add it to my iPhone Wallet.

Being of a certain age, what is a BT Halo e-ticket and how would I use it. I blindly added it to my iPhone Wallet!

The email was BT genuine and passed all security checks as far as I can see.

 

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Message 2 of 11

Re: What is a BT Halo e-ticket

google

 

What is a BT Halo E ticket?
 
 
A 4G Mini Hub sent to you if your home internet goes down or if you're moving homes. A promise that existing customers won't pay more than new customers signing up for BT Halo. In other words, BT Halo 1 provides all the basics customers need in their homes.24 Nov 2020


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Message 3 of 11

Re: What is a BT Halo e-ticket

Hi @imjolly 

Yes, I had already Googled it and found the same answer as you which is a description of the old Halo 1 (now defunct) so none the wiser.

Which is the reason why I asked the question on here 😀 which I can only repeat “what is a BT Halo e-ticket and how would I use it?”. With emphasis on the e-ticket.

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Message 4 of 11

Re: What is a BT Halo e-ticket

I would treat it with suspicion, as the QR code could contain a link to download unwanted code onto your phone. Its easy to be misled by what appears to be a genuine email. I would be inclined to remove the QR code, if you can, before its activated without you being aware.

Google QR code scams.

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Message 5 of 11

Re: What is a BT Halo e-ticket

Hi @Keith_Beddoe   No, it was a genuine email from BT. It had my correct BT ID, account number etc. Do you know anything about the BT Halo e-ticket and it’s use?

Edit: I called 150 to double check and they confirmed that they had sent the email. However the advisor I spoke to didn’t have any real idea what the e-ticket was used for! Our combined guesses is it just an easy way to lookup contact details for BT using Wallet.

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Message 6 of 11

Re: What is a BT Halo e-ticket

I Bing-ed as opposed to Googled and came up with this site which appears to say an e-ticket is to print out for travelling. What this has to do with Halo I have no idea.

British Telecom Reclaims E-Tickets | Business Travel News

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Message 7 of 11

Re: What is a BT Halo e-ticket

An e-ticket is the generic term for any electronic ticket, which is what your search revealed.

It doesn't help with Halo e-ticket however.

 

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Message 8 of 11

Re: What is a BT Halo e-ticket

An e-ticket is what you put in Wallet, whatever it does. Scan the QR code with another device to see what it does.

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Message 9 of 11

Re: What is a BT Halo e-ticket

Hi @Dode 

There is nothing (no QR code or anything) on the e-ticket to scan.

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Message 10 of 11

Re: What is a BT Halo e-ticket

Just looks like a link to Halo help. More of a BT gimmick. For me it would go in the bin.

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