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Cssh0599
Aspiring Contributor
331 Views
Message 1 of 7

Where Have My BT Extras Gone

Anyone know where may BT Extras have gone. It says 2 of 8 active, but then when I click to manage extras, only two are available. I have enclosed a screenshot to show. It took ages to get BT to get these working, now they have gone again. Its a bit rubbish this system.

 

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Where Have My BT Extras Gone

Please upload the picture to your forum gallery.

 

Here is how to post pictures.

 https://community.bt.com/t5/help/faqpage/faq-category-id/images#images

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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woljag
Newbie
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Message 3 of 7

Re: Where Have My BT Extras Gone

Hi, All mine have gone as well no virus protect, I have phoned BT help desk they have no idea?

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Moderator
Moderator
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Message 4 of 7

Re: Where Have My BT Extras Gone

Hi @Cssh0599 & @woljag

 

Thanks for your posts!

 

Sorry you guys are having problems managing your "My Extras" on your MyBT accounts.  The community won't be able to help with this so you can send us over your details and we'll give you a hand from here.

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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chamber_boy
Contributor
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Message 5 of 7

Re: Where Have My BT Extras Gone

Hi RobbieMac

I was about to add my name to the list as my BT Protect disappeared yesterday but I thought I'd check this before posting and it is now back again though it does say 7 of 8 extras active but when i go in to the detail is say 6 of 7?.

Still it seems that what ever the issue was that the BT Virus protect add on is back so thanks to who ever sorted it.

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Cssh0599
Aspiring Contributor
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Message 6 of 7

Re: Where Have My BT Extras Gone

Hi,

Thanks for replying. They all appear to be back now.

Many thanks
Steve
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Moderator
Moderator
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Message 7 of 7

Re: Where Have My BT Extras Gone

Hey guys,

 

Thanks for posting back to let me know.

 

Looks like a potential spanner in the works Smiley Very Happy

 

Great to see everything looks ok again.

 

Cheers,

 

Robbie

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