I've been a BT customer for over 20 years and have always had my BT through them. My package allows me to access BT wifi hotspots, but regardless of was username/email address and password, it won't let me use the hotspot. Tries to sell me some, defeating the object of having a free one!
Please can someone point me in the right direction, it would be quite useful right now.
Many thanks in advance
If you have been a BT customer for over 20 years you should use the Primary email address and password that you were given when when you first signed up to BT.
If you are using a BTWifi hotspot you have to make sure that you are logging on as a BT Broadband customer.
If you are using a mobile device you are best to download the BTWifi App and use that to log on.