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tapdancer6
Beginner
1,334 Views
Message 1 of 4

Why can't I access BT Wifi hot spots despite being a BT Broadband customer?

I've been a BT customer for over 20 years and have always had my BT through them. My package allows me to access BT wifi hotspots, but regardless of was username/email address and password, it won't let me use the hotspot.  Tries to sell me some, defeating the object of having a free one!

Please can someone point me in the right direction, it would be quite useful right now.

Many thanks in advance

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gg30340
Distinguished Sage
Distinguished Sage
1,319 Views
Message 2 of 4

Re: Why can't I access BT Wifi hot spots despite being a BT Broadband customer?

If you have been a BT customer for over 20 years you should use the Primary email address and password that you were given when when you first signed up to BT. 

See link

https://bt.custhelp.com/app/answers/detail/a_id/41199

If you are using a BTWifi hotspot you have to make sure that you are logging on as a BT Broadband customer.

See links

https://www.btwifi.co.uk/help/login-with-bt/help-broadband-customer.jsp

https://www.btwifi.co.uk/help/login-with-bt/connect-using-your-pc.jsp

If you are using a mobile device you are best to download the BTWifi App and use that to log on.

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DeepakGuleria
Beginner
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Message 3 of 4

Re: Why can't I access BT Wifi hot spots despite being a BT Broadband customer?

Hi,

 

You can also check the link http://home.bt.com/tech-gadgets/phones-tablets/how-to-use-the-bt-wi-fi-app-11363896271683 to access wi-fi hotspot on your smartphone. 

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DeepakGuleria
Beginner
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Message 4 of 4

Re: Why can't I access BT Wifi hot spots despite being a BT Broadband customer?

Hi,

 

You can also check how to get connected to wi-fi hotspot through link http://home.bt.com/tech-gadgets/phones-tablets/how-to-use-the-bt-wi-fi-app-11363896271683.

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