cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
roger06
Aspiring Expert
6,870 Views
Message 1 of 14

Why does FON keep logging me out?

I'm so frustrated with BT's claim of millions of hotspots. They either just don't exist, offer unusably slow connection or just disappear.

When I do find a reasonably stable connection it keeps logging me out every few minutes.  Why won't it stay connected? The BT app is also useless, I thought it was suppose to log in automatically to Fon etc?

Can someone please let me know how I can use this service (that I'm paying for) for more than a couple of minutes at a time.

Thanks

 

0 Ratings
Reply
13 REPLIES 13
benwiddowson
Expert
6,863 Views
Message 2 of 14

Re: Why does FON keep logging me out?

What device are you using?

0 Ratings
Reply
roger06
Aspiring Expert
6,860 Views
Message 3 of 14

Re: Why does FON keep logging me out?

Moto G7 Power.

Same issue with previous phone Moto G5, Amazon Fire HD 8 tablet, Apple MacBook Pro... Nothing stays logged in.

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
6,858 Views
Message 4 of 14

Re: Why does FON keep logging me out?

assuming you have a BT hub can you connect to your own btwifi network (not home network) and stay connected?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
roger06
Aspiring Expert
6,856 Views
Message 5 of 14

Re: Why does FON keep logging me out?

Well it's extremely annoying when my phone does connect to Fon at home, but yes, when it does it stays connected.

I was out of the house yesterday, a BT Fon network was available and I signed in. After a couple of minutes I see the wi fi icon on my phone reports no connection and I have to sign in again. That repeated and repeated!

0 Ratings
Reply
roger06
Aspiring Expert
6,798 Views
Message 6 of 14

Re: Why does FON keep logging me out?

Any update?

0 Ratings
Reply
Bluemoon1
Aspiring Expert
6,795 Views
Message 7 of 14

Re: Why does FON keep logging me out?

I get the same problem  connects to my home bt hub no problems but when I am out it never connects to a bt hotspot and when I go to settings on phone and find a bt WiFi available it might connect but then I have to sign in every time, as it says  no internet despite  settings are on connect automatically. My phone is a Honor 10 lite on Android 9.1. 

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
6,781 Views
Message 8 of 14

Re: Why does FON keep logging me out?

do you have a setting on your phone which with my S9+  is settings/connections/wifi/advance  which switches to mobile network if the wireless signal is weaker than mobile connection.  my is turned off because it made connecting to wireless when out and about a real problem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Bluemoon1
Aspiring Expert
6,767 Views
Message 9 of 14

Re: Why does FON keep logging me out?

No nothing on my phone like that. It just has WiFi or Mobile data. If I am on mobile data it should switch to WiFi if any in range. 

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
6,754 Views
Message 10 of 14

Re: Why does FON keep logging me out?

@Bluemoon1 

I think according to google search yours is

settings/wifi+/select/ wifi+/ turn off



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply