Received an e-mail from Paypal this morning confirming a payment I had made. BT Virus protect promptly blocked the site telling me it's a dangerous IP address ? Why, when it appears to be a legitimate Paypal IP?
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Did you click on a link in the email to go to the site or did you use a short cut or search for it your self.
If you used the link in the email, BTVirus Protect will have blocked the site because the IP address is not secure and it does not appear to be a Paypal address.
It shows as being used by Akamai Technologies in Amsterdam, Holland.
Thanks for the reply. I believe Akamai provide the Web servers for Paypal. Since the IP was blocked I cannot access Paypal at all. Even the HTTPS web address(https://www.paypal.com/uk/signin) is blocked as unsecure. Strange?
If you are 100% happy that it was a genuine email and that your are accessing a genuine site you may be able to add the IP address into a safe sender or ignore list on BTVirus Protect but I can not advise how or even if that is possible on BTVirus Protect because I don't use the product.
Hmmmm. Seems to have resolved itself now. Thanks again for your time and advice.
my BT VIRUS popped up saying it had blocked 22.214.171.124 this morning ( dont know why I wasnt trying to access paypal)
after enquiring as to who this ip address is I came across this thread which is linking it to PAYPAL
tried www.paypal.com and connection fails !
I have checked my Mcafee settings and under NETGUARD I can see that it is blocking 126.96.36.199 and I CANNOT GET TO WWW.PAYPAL.COM
If I turn netguard off I can connect to www.paypal.com website ok
turn NETGUARD back on and paypal website inaccessable again
so WHY IS MCAFEE NETGUARD BLOCKING PAYPAL ????
Why is BT Virus Protect : Net Guard blocking ip address 188.8.131.52 which appears to be WWW.PAYPAL.COM ?
well perhaps I would if I could find it , tried to raise a new thread on BT Virus Protect but I don't get the option when posting a new discussion
ended up posting it on same
BT Community Broadband Broadband Extras & Apps from BT
And according to the following text which I have copied from the forum this is the correcrt place to discuss a BT Virus Protect issue :-
If you have a question about any of BT’s broadband extras i.e., BT Cloud, BT Virus Protect or our other security applications then this is the place to start a conversation. This is also the place to post if you have any questions about the numerous mobile apps BT offer, i.e., MyBT app, BT Mobile app or BT TV app etc.
penny dropped !
raised thread on Mcafees forum
they checked and confirmed IP should be ok and to do up-date on Mcafee and try again
all worikng now after deleting Ip address from netguard