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c4rm0
Aspiring Contributor
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Message 1 of 4

Why is the BTfon and WIFI-X SSIDS still broadcasting after opting out

I have opted out of the BT Wifi product as i have no need to connect to BT hotspots and dont want BT customers using my WIFI/Broadband even if the usage is minimal  and they are on a seperate Vlan/Channel . Even though i opted out the SSID for BTFON / WIFI X is still being broadcast from my BT Smart HUB. There is no options in the Smart HUB to turn these SSIDS off. I phoned BT 3 times and they have been useless they are telling me i have opted out (I know that !!!! i did it through the MYBT page)  but when you try to explain the SSIDS are still broadcasting they are clueless. Will these be removed automatically after a period of time or will i have to factory reset my smarthub ?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Why is the BTfon and WIFI-X SSIDS still broadcasting after opting out

How long ago did you opt out, it can take up to 28 days to take effect.

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c4rm0
Aspiring Contributor
272 Views
Message 3 of 4

Re: Why is the BTfon and WIFI-X SSIDS still broadcasting after opting out

Hi Thanks for Reply i opted out yesterday. 28 Days !!! wow and it cant be done quicker

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Why is the BTfon and WIFI-X SSIDS still broadcasting after opting out

This is BT!

 

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