Wifi Hotspot connection

[steventroman]

I am unable to connect to any Wi-fi hotspots. I am a BT broadband customer.  I tried using my user name and password which gets me into my BT account successfully but this does not allow me to connect. I have tried using my e-mail address also as username, again with success. Any help would be gratefully appreciated.

[imjolly]

can you try and connect to the BTWIFI network from your own hub using BTID and password

[iniltous]

Are you opted in, does your own home BT broadband offer a BT WiFi channel for others to use, obviously someone who opts out of the system cannot access it themselves elsewhere for ‘free’

[steventroman]

Thanks for your answer. I am not aware of opting in /out. Where would I find and update this status?

[imjolly]

check hub manager advanced settings then technical log information and look to see if BTWIFI activated

you can also check with phone to see if BTWIFI connection showing alongside home network

[steventroman]

Thanks. On my phone it shows BTWifi under my networks and BTWifi-X hotspots under other networks. Does this mean I am opted in?

[steventroman]

Checked in the Technical Log and WiFi is activated

[imjolly]

you are opted in normally by default

you should try and connect to BTWIFI if android phone or BTWIFI-X if iphone