Xbox gamepass manage

[f33378]

Hi Team,

When I joined my broadband last year , I took the offer of 6 months Xbox game pass and it just expired.

However, when I contacted Microsoft to subscribe another game pass, they said they couldn't help me because there were anpther game pass still managed by BT. 

On my Microsoft account/subscription page  for game pass it says it is ‘managed by EE/BT’ still? and directs me to the BT website to manage it - However I see nothing on my BT products page for Game pass or how to manage it.

Can someone advise please how I can regain control of my game pass account so I can manage it? 

Thanks.

Ming

[imjolly]

have you phoned CS 03301234150 for help?  you could try billing and see if they can help or pass you to someone that can

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[f33378]

Hi,

I tried to call them earlier but they couldn’t do anything.

 Don’t know what to do….

[He-Man]

Have you tried purchasing a Game Pass Ultimate code from elsewhere and redeeming it instead? A long time back when this was a bigger problem, that seemed to work for some people from what I remember.

If it doesn't, then it will need raised through customer service, so you'll need to keep trying unfortunately.

[imjolly]

did you try the message now  in the billing link I posted