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tonymc
Contributor
1,103 Views
Message 1 of 8

Yet Another Smart Talk Removal Problem

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Given the number of issues about Smart Talk, you would have thought I should have been able to find a solution......but no.

I used Smart Talk on a previous phone, left BT for 18 months and have returned. I have uploaded the App, but it says that my BT ID is already being used with Smart Talk.

However, when reading through the various posts, they are suggesting that I should be able to change this through my package settings, but I cannot see it in there - all I have is Security Hub, Cloud, Home Hub and Call Protect.

Really frustrating as it seems that everyone who has posted has a slightly different problem - heeeeelp please!!!!

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7 REPLIES 7
PaddyB
Moderator
Moderator
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Message 2 of 8

Re: Yet Another Smart Talk Removal Problem

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Hi @tonymc,

I'm sorry you haven't been able to set up Smart Talk on your new phone.

Smart Talk is going to be withdrawn later on this year, roaming call charges in the EU no longer apply, and most mobile service providers now offer cost effective call plans with unlimited minutes, only a small number of customers use it regularly.

Until the service is withdrawn we will still be supporting the service. If you send me in your details, I'll see if I can help you get that service working on your new phone.

Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

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tonymc
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Message 3 of 8

Re: Yet Another Smart Talk Removal Problem

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Thanks - have sent you the details as requested.

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NeilO
Moderator
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Message 4 of 8

Re: Yet Another Smart Talk Removal Problem

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Hi @tonymc I tried calling there but missed you, is there a suitable time this afternoon when I would be able to reach you?

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tonymc
Contributor
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Message 5 of 8

Re: Yet Another Smart Talk Removal Problem

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Apologies Neil - I’ve been out most of the day. Should be available tomorrow during the day if that would be convenient.

Thanks, Tony.

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NeilO
Moderator
Moderator
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Message 6 of 8

Re: Yet Another Smart Talk Removal Problem

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Hi @tonymc no need to apologise. I tried calling again but missed you, is there a more suitable time when I can reach you?

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tonymc
Contributor
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Message 7 of 8

Re: Yet Another Smart Talk Removal Problem

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Thanks for the call today Neil. I’ve just tried logging in and although I don’t get the “ID used on another phone”, I am getting ”Sorry but we can’t do this at the moment. Try again later”,

I suspect I will need to leave until tomorrow and hopefully after 24 hours it will connect up!!!

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tonymc
Contributor
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Message 8 of 8

Re: Yet Another Smart Talk Removal Problem

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Finally managed it, but had to set up a “new” BT account on the Smart Talk App using exactly the same login details as my BT account, and it seems to have installed it.

This is after deleting and reloading the app seceral times after getting the same error message as previously noted!!!

Thanks again Neil for sorting things out at your end.

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