cancel
Showing results for 
Search instead for 
Did you mean: 
quackstar84
Aspiring Contributor
576 Views
Message 1 of 9

Your Package,There's been a problem getting your product details.

Go to solution

Hello I want to view my package to make some upgrade it although I get this message in a red box

 
"Sorry something's gone wrong
There's been a problem getting your product details.
Please try logging in again in 15 minutes."
 
Help please.
 
Thank you.
 
Darren.
0 Ratings
Reply
8 REPLIES 8
Altruist
Aspiring Contributor
560 Views
Message 2 of 9

Re: Your Package,There's been a problem getting your product details.

Go to solution

must be the norm as I get the same message

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
548 Views
Message 3 of 9

Re: Your Package,There's been a problem getting your product details.

Go to solution

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
Moderator
Moderator
540 Views
Message 4 of 9

Re: Your Package,There's been a problem getting your product details.

Go to solution

Hi @quackstar84 and welcome.

 

I'm sure I can help you with this. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

@Altruist I can help you also. Please send over your details.

 

Cheers

 

David

0 Ratings
Reply
quackstar84
Aspiring Contributor
511 Views
Message 5 of 9

Re: Your Package,There's been a problem getting your product details.

Go to solution

Thank you David. My enquiry reference number is 170227-*****

0 Ratings
Reply
quackstar84
Aspiring Contributor
483 Views
Message 6 of 9

Re: Your Package,There's been a problem getting your product details.

Go to solution

Still had this message? Help please.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
473 Views
Message 7 of 9

Re: Your Package,There's been a problem getting your product details.

Go to solution

Under ideal conditions, the moderators can normally deal within 48 hours, but they are running a bit behind at the moment as they are only a small team based in the UK. They will however take full ownership until any issues are resolved. They are a very good team.

 

0 Ratings
Reply
quackstar84
Aspiring Contributor
458 Views
Message 8 of 9

Re: Your Package,There's been a problem getting your product details.

Go to solution

Hello Keith. Thank you for the infomation. I wanted to view my package details cost although I just looked at my past bills and got the info from there. I phoned 0800 800 150 and managed to make a new 24 month contract with BT.

0 Ratings
Reply
quackstar84
Aspiring Contributor
423 Views
Message 9 of 9

Re: Your Package,There's been a problem getting your product details.

Go to solution

Thank you for fixing my issue.

0 Ratings
Reply