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Aspiring Contributor
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Message 1 of 2

bt virus protect

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 I have only used 3 of my 15 virus protect licences but after I have installed the software on my laptop using windows 10 I get the mesage that my software in deactivated. I then tried to get into My Account on McAfee / BT Virus Protect but it asks for my email and password details. To my knowledge I have never created an account and cannot find anywhere to do so. Any ideas?

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Message 2 of 2

Re: bt virus protect

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Uninstall Virus protect, download and run the MCPR removal tool from the McAfee website and then the free verion of ccleaner (yes, double c at the beginning)from www.piriform.com . restart your machine.

You now have two options

1) Download and install one of the many free AV programs that leave McAfee for dead or..

2) Re-install BT Virus Protect (not recommended, [and that's not just my opinion])

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