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Ian1157
Beginner
530 Views
Message 1 of 8

btcloud.bt.com - can’t open from website

I am unable to access my BT Cloud through my computer which operates Windows 10. I can log in but the the header then goes to show: 

btcloud.bt.com/web/app/fad29bd131b64043814af6189884791a/vault

It then hangs. 0n my other desktop, using Windows 8.1. it next goes into “activity” and opens the Cloud ok. Anyone know what the problem is? 

I don’t have the App loaded due to its problems so am trying to access via the webpage. 

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7 REPLIES 7
RobbieMac
Moderator
Moderator
492 Views
Message 2 of 8

Re: btcloud.bt.com - can’t open from website

Hi @Ian1157 

Thanks for your post and welcome back!

Sorry for the problems you've had logging into BT Cloud.  I have checked the link and it's working fine from my side.  Is everything resolved or are you still having problems?

Post back and let me know please.

Cheers,

Robbie

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Les-Gibson
Recognised Expert
490 Views
Message 3 of 8

Re: btcloud.bt.com - can’t open from website

It's working ok for me.

If it's just one machine giving this problem try using a different browser

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
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Ian1157
Beginner
482 Views
Message 4 of 8

Re: btcloud.bt.com - can’t open from website

Thanks for the response. I’ve got it working now (famous last words!) by using Google Chrome instead of Microsoft Edge. No idea why that is but it seems ok. It did work with Edge until the Desktop App update. Since then the webpage has hung. I’m not risking the Desktop App again! 

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Ian1157
Beginner
480 Views
Message 5 of 8

Re: btcloud.bt.com - can’t open from website

Thanks for the message. I tried Google Chrome instead of Microsoft Edge and it worked :-). 

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Les-Gibson
Recognised Expert
473 Views
Message 6 of 8

Re: btcloud.bt.com - can’t open from website

Good!

Assuming it was the new Chromium based Edge which is very chrome-ish, it sounds like you need to clear cookies (from Edge).

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
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TimCurtis
Guru
468 Views
Message 7 of 8

Re: btcloud.bt.com - can’t open from website

@Ian1157 

I've found it can be very variable regardless of which browser you use. I've noticed more in the morning  between 9 to 10:30 when I think the servers might be overloaded by users turning on the devices and syncing their data. That's only my supposition though.

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Ian1157
Beginner
462 Views
Message 8 of 8

Re: btcloud.bt.com - can’t open from website

I cleared them before but made no difference. I’m just happy I can access it again now. 

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