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Message 1 of 15

cant connect to bt open zone

normaly i have no problems conecting to the bt hot spot on my laptop at home. but today i have been trying for hours. my laptop keeps saying accsess is limited and as i try to load the web page to log in to my account to accsess my net, it wont take me to the page as it normaly dose. i have restarted my laptop countless times. disconected then re conected to the net and tryed on my flatmates laptop aswell. i paid for 5 days worth of net accsess on wednsday morning and now cannot accsess the page to log in. anyone ells had this problem??
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Guru
Guru
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Message 2 of 15

Re: cant connect to bt open zone

Hi Savagerapture,

 

Try connecting to the BTWifi or BTWifi-With-Fon hotspot (BTOpenzone/BTFon).

 

Once your device is connected to the hotspot, open your browser.

 

If the BTWifi Login Landing page does not load, try going to https://www.btopenzone.com:8443/ while connected to the BTWifi hotspot.

 

Hope that works,

Cheers


jac_95 | BT.com Help Site | BT Service Status
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Message 3 of 15

Re: cant connect to bt open zone

i have been trying by conecting ti BTWiFi then trying to load the log in page. this dosent seem to be working
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Message 4 of 15

Re: cant connect to bt open zone

when i conect to ITHER of those it says they are limited there for refuses to load the log in page
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Guru
Guru
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Message 5 of 15

Re: cant connect to bt open zone

Have you tried "Forgetting" the network on your device?

 

Have you tried trying one restart of the Home Hub?

 

Cheers


jac_95 | BT.com Help Site | BT Service Status
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Message 6 of 15

Re: cant connect to bt open zone

i dont have a home hub. this is bt openzone pay for days of usage at a time
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Message 7 of 15

Re: cant connect to bt open zone

have now tryed forgetting network, and now still not working
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Distinguished Guru
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Message 8 of 15

Re: cant connect to bt open zone

If you are trying to connect to some elses BTwifi hot spot they may have an issue with their hub or access to the internet.

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Message 9 of 15

Re: cant connect to bt open zone

i am trying to conect to the BT HOT SPOT openzone. it comes up its limited! witch has never happend before. i have dun the things listed above. it is not someone ellses net. its net i have paid for
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Message 10 of 15

Re: cant connect to bt open zone

if it helps, it comes up the ! on the BTWiFI and BTWiFI-with-FON before i conect to it. any advice?
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