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philwill
Beginner
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Message 1 of 6

casting issue with BT sport app

Hello. First time I`ve used so will try & explain as simply as possibe.

I have apple iphone & ipad which I have used to cast bt sport app to my sony android tv - this has casting built in.

Never had an issue until recently but all of a sudden tv not recognised when trying to cast!

ios up to date/ have up to date casting app on tv/ have tried soft reset / bt app up to date too

Help appreciated. 

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5 REPLIES 5
Moderator
Moderator
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Message 2 of 6

Re: casting issue with BT sport app

Hi @philwill  and welcome to the community.

 

Sorry you're having problems casting. Can you confirm if this is only and issue with the sport app or are you having problems casting in general?

 

Cheers

 

David

Community ModeratorDaveM
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philwill
Beginner
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Message 3 of 6

Re: casting issue with BT sport app

Hello. This is the only issue with the app! 

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Moderator
Moderator
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Message 4 of 6

Re: casting issue with BT sport app

Hi @philwill  Thanks for getting back to us. Check out Setting up the BT Sport App on smartphones and tablets and see if that helps.

If you still cannot cast let me know if you have the BT Sport on BT Mobile or the full BT Sport App with BT Broadband.

cheers
John

Community ModeratorJohnC
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philwill
Beginner
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Message 5 of 6

Re: casting issue with BT sport app

Hello & thanks. I have bt sport app & bt broadband. Have been using without issue for over a year but suddenly unable to cast. I’ve not changed any settings & all software is up to date. Regards 

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Moderator
Moderator
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Message 6 of 6

Re: casting issue with BT sport app

Hi @philwill  thanks for getting back to me to confirm that. We will be happy to help you with this. I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

cheers
John

 

 

Community ModeratorJohnC
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