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danielwork
Beginner
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Message 1 of 3

changed btinternet,com password can't log into wifi

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Hi forum, i have changed my btinternet.com password and can no longer log into bt wifi! i am sure i am typing in the correct password! i can not sign into email either on btyahoo. what can i do about this? is there a period of time that it takes the new password to come into effect? i thought it would be instant! Any help would be greatly appreciated as i need to log into bt wifi when out to study.

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: changed btinternet,com password can't log into wifi

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The change of password is instant. Are you sure you are putting in the correct password which are case sensitive. The password for MyBT is not linked to your BT email account or BTWifi so if you have only changed the MyBT one try using the old password.

 

If that doesn't work have you tried the "forgotten password" link?

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danielwork
Beginner
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Message 3 of 3

Re: changed btinternet,com password can't log into wifi

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AH just changed my password back to the original and all is working!! I think the password i had chosen before had too many characters (16) or over! thanks for your help and the speedy reply!! tyvm

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