Apologies if placed in wrong board
Hi though I have mcafee security with BT on my current 18month contract, this morning a pop up from saying from macafee at bottom right hand screen said you mcafee is about to run out it is easy to renew click here, which I did not do obviously, never had this before so wondered if anyone else had? many thanks Jules
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thank you but never had this problem before, if it pops up again will ignore it as I know I have the security with my BT package
I just wanted to know if anyone else had had this issue before? If someone could please reply
try using the forum search facility as there are numerous posts about McAfee and hopefully your answer has been posted before
Hi Stew M
No the computer is over 5 years old and did not come with any package, wondering if it was a scam?
The same happened to me a couple of years ago and Imanaged to get it fixed by uninstalling the Virus protect then reinstalling it. This is not working this time round and I now have two computers sitting with McAfee disabled due to the subscription having supposedly expired. If you try to reinstate the licence it redirects you to the McAfee site so I would suggest that someone at BT has updated the software lately but has installed the McAfee product instead of the BT software. I have raised this with both sales and BT complaints department as the technical help on this issue is beyond belief in that the technicians have no idea at all. I have been told that it is due to my BT contract being expired although it has 12 months to run; Alternatively I have been told that I have used both licences despite my account clearly showing both licences unused. BT technical help are a bunch of geeks sitting at their PCs and looking for an easy life- they do not want to help or understand the problem.