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mp4 files

I can't beleive  a company the size of BT cannot come up with something better than the currrent version of bt cloud. It won't play .mp4 files, there is no select all function in order to get ride of multiple photo's . Repeatedly I have to uninstall and reinstall the app on my Android phone because it will not load.

I stopped using it months ago as it's so useless, but today I thought I would give it another go, all to no avail, NO CHANGE