cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
2,667 Views
Message 1 of 13

my BT app, it is not available on my android Phone

Go to solution

Hi all,

I have a phone which was running Android 10.  I went to play store, search for my BT app but I couldn't see it available for installation.  Where am I supposed to find the app and install it? 

 

Thanks

0 Ratings
12 REPLIES 12
2,656 Views
Message 2 of 13

Re: my BT app, it is not available on my android Phone

Go to solution

I found it easily enough in Google Play. Does this link help?

--
You can click the thumbs up icon below this message if you think it was helpful.
2,627 Views
Message 3 of 13

Re: my BT app, it is not available on my android Phone

Go to solution

Thanks for your answer.  Putting in my BT as a search keyword was what I did.  However, I couldn't see any BT app which is developed by BT Group.  I saw BT email and BT Cloud but not my BT.

Is there anything wrong with my Android if it is only my problem?

0 Ratings
2,623 Views
Message 4 of 13

Re: my BT app, it is not available on my android Phone

Go to solution

Just put BT as the search and the My BT app is at the top of the list.

2,621 Views
Message 5 of 13

Re: my BT app, it is not available on my android Phone

Go to solution

Did you try the link I posted in Message 2? That should take you direct to a list of BT apps as described by @licquorice .

--
You can click the thumbs up icon below this message if you think it was helpful.
2,591 Views
Message 6 of 13

Re: my BT app, it is not available on my android Phone

Go to solution

Hi all,

Thanks for all the replies.  However, I couldn't see any my BT in the list while I was searching for bt in the Google Play store.  None of them looks like my BT which is from BT Group.

Screenshot_2021-03-05 my bt – Android Apps on Google Play.png

 

Is there something else I could do like getting the apk somewhere else or install other stores?

Thanks

0 Ratings
2,587 Views
Message 7 of 13

Re: my BT app, it is not available on my android Phone

Go to solution

Did you try using the link posted by @pottyperson 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
2,582 Views
Message 8 of 13

Re: my BT app, it is not available on my android Phone

Go to solution

Perhaps Google Play Store considers you not to be using a UK account  or UK based for some reason. 

2,576 Views
Message 9 of 13

Re: my BT app, it is not available on my android Phone

Go to solution

@zulu17 wrote:

Perhaps Google Play Store considers you not to be using a UK account  or UK based for some reason. 


Looks that way.

@ramfong  Are you using a VPN? Are you in the UK?

2,483 Views
Message 10 of 13

Re: my BT app, it is not available on my android Phone

Go to solution

Hi,

I am currently in UK.  I turned off the VPN and I still couldn't find the my BT app.  The google play store location is probably the cause.  Let me find another phone and try it out with a UK play store.

 

Thanks

0 Ratings