I have a phone which was running Android 10. I went to play store, search for my BT app but I couldn't see it available for installation. Where am I supposed to find the app and install it?
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Thanks for your answer. Putting in my BT as a search keyword was what I did. However, I couldn't see any BT app which is developed by BT Group. I saw BT email and BT Cloud but not my BT.
Is there anything wrong with my Android if it is only my problem?
Just put BT as the search and the My BT app is at the top of the list.
Did you try the link I posted in Message 2? That should take you direct to a list of BT apps as described by @licquorice .
Thanks for all the replies. However, I couldn't see any my BT in the list while I was searching for bt in the Google Play store. None of them looks like my BT which is from BT Group.
Is there something else I could do like getting the apk somewhere else or install other stores?
Did you try using the link posted by @pottyperson
Perhaps Google Play Store considers you not to be using a UK account or UK based for some reason.
I am currently in UK. I turned off the VPN and I still couldn't find the my BT app. The google play store location is probably the cause. Let me find another phone and try it out with a UK play store.