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Aspiring Contributor
311 Views
Message 1 of 10

no access to parental controls

Hi, I've spent about 1.5hrs trying to figure this out. My trying to setup parental controls to limit my kids computer & phone usage.

When i log onto myBT i dont have a option for parental controls, looked at video (https://www.bt.com/help/security/how-to-keep-your-family-safe-online-with-bt-parental-controls-an#se... )how to set it up, but the video looks nothing like myBT screen, I don't have a parental control icon or "Manage your extras" button.

I then installed the BTapp (on iphone) and that doesn't have the parental control option either. Im at a loss what to do

I have a BT hub type A, installed in the last 3 months, so its pretty new.

Does this hub support parental controls?

Anyone else have similar problem?

 

 

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9 REPLIES 9
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Recognised Expert
307 Views
Message 2 of 10

Re: no access to parental controls

Login to MyBT then select Your Security then select BT Parental Controls

It needs to be activated before you can take control.

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Aspiring Contributor
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Message 3 of 10

Re: no access to parental controls

myBT security screenmyBT security screenI did look there, but it only has my stuff about my phone account

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Distinguished Sage
Distinguished Sage
299 Views
Message 4 of 10

Re: no access to parental controls

have you turned access controls on in the hub manager



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Aspiring Contributor
279 Views
Message 5 of 10

Re: no access to parental controls

Ok, i have enabled that, and while i was there set some limits on devices. How long does it take for myBT to see that my hub supports parental controls  ?

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Contributor
272 Views
Message 6 of 10

Re: no access to parental controls

On My BT Smart Hub 2 Parental Controls are done through my BT app on my phone from my Security. You have to Activate it first 

see

https://www.bt.com/help/security/parental-controls/how-to-keep-your-family-safe-online-with-bt-paren...

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Aspiring Contributor
257 Views
Message 7 of 10

Re: no access to parental controls

Ok, can see "BT Parental Controls" now, when i click the Manage button on the app (on my phone), the only choice i get is BT Call Protect. Same when i log into myBT on my computer.

Only thing that seems to work is logging into the Hub and setting limits by the MAC address.

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Moderator
Moderator
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Message 8 of 10

Re: no access to parental controls

Hi @liamxdillon,

Welcome to the Community and thanks for posting!

I'm sorry that you're unable to view Parental Controls as one of your extras for you to set up and manage.  I think the Community has helped as far as they're able to with this issue.  We are going to have to pick this up and find out what happened.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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Aspiring Contributor
201 Views
Message 9 of 10

Re: no access to parental controls

Hi Robbie, sent you a private message last week with the info you requested, any use to solving this problem?

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Moderator
Moderator
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Message 10 of 10

Re: no access to parental controls

Hi @liamxdillon,

Thanks for your post, I'm sorry about the delay in getting back to you.

I can see your case sitting in our queue however we do still have a fair few cases in front of yours in the queue. We work all cases in the order they are received and will be in contact as soon as we pick up your case.

Thanks

Matt

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