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Message 1 of 2

norton 13 number password?

Hi,

Keep getting a request for a 13-digit pass number when trying to set up the Norton antivirus software.

 Had this problem on both android phone and windows desktop.

My BT id is an email address.

I do have three BT accounts under the log in, but only one active one, could this be the problem. If so, had do I get rid of the two dead accounts?

I do have an old Norton account from years ago under the same email address as my BT id, could this be the problem ( I did try setting up Norton under a different email but then got a server error message instead of the request for the 13-digit pass number.

Any help greatly received.

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Message 2 of 2

Re: norton 13 number password?

Hi @raytomlinson28, welcome to the forum, and thanks for posting. 

It does look like the multiple accounts on your BTID are the cause of this error. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to fix this for you.

Cheers

John

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