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g4jnw
Contributor
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Message 1 of 3

opt out of fone service button not working

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Have been trying to opt out of BT fone and x services but the opt out button does not seem to work, any ideas, im on a mac and have tried chrome, safari, opera and firefox browsers, ive javascript enabled and can see the button.

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g4jnw
Contributor
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Message 2 of 3

Re: opt out of fone service button not working

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Ive now managed to opt out, and it shows inactive on my account, do i have to reboot the router to show its not transmitting fon and wifi-x or does it just go and how long does it take to deactivate?

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: opt out of fone service button not working

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No need to reboot home hub. It can take up to 28 days to de-activate.

If at any time you do a factory reset of the home hub, it will activate itself again.

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