cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Contributor
877 Views
Message 11 of 18

Re: "it doesnt look like you are eligible for BT Cloud on this BT ID" UN2

Go to solution

Many thanks to everyone who responded and to PaddyB - back up and running now whatever glitch it was appears to have been sorted. Great Forum - made me realise I was not the only one having problems.

Highlighted
Moderator
Moderator
863 Views
Message 12 of 18

Re: "it doesnt look like you are eligible for BT Cloud on this BT ID" UN2

Go to solution

Hi, @AR_Help,

Thank you for posting back, I'm happy to hear your BT Cloud is back working as it should.

I've had confirmation from our tech team that the issue has been fixed. 

Thanks

PaddyB

Highlighted
Newbie
736 Views
Message 13 of 18

Re: "it doesnt look like you are eligible for BT Cloud on this BT ID" UN2

Go to solution

Hello I am experiencing this problem now, do you know how I can fix it ? thanks

0 Ratings
Highlighted
Aspiring Contributor
725 Views
Message 14 of 18

Re: "it doesnt look like you are eligible for BT Cloud on this BT ID" UN2

Go to solution

I don't think there is anything you can do about it. I have never been able to do anything about it. You just have to ride it out until it starts working again. As far as I know, no BT customer has been told what causes it. The only advice I can give is, if you have any data that you can't be without for any length of time, keep backups somewhere else. OneDrive, Dropbox, Google Drive, the free versions don't come with the capacity you get free with BT, but you don't get the error message either.

0 Ratings
Highlighted
Newbie
719 Views
Message 15 of 18

Re: "it doesnt look like you are eligible for BT Cloud on this BT ID" UN2

Go to solution

Thank you for the response .  After it started working again and you could reconnect were all your files still there? Also roughly how long did it take to start working again ?

0 Ratings
Highlighted
Aspiring Contributor
712 Views
Message 16 of 18

Re: "it doesnt look like you are eligible for BT Cloud on this BT ID" UN2

Go to solution

Oh yeah. It comes back like nothing was wrong. Everything is still there. The length of time varies. It has been out for a day or just ten minutes. I'm not sure if BT has to do something or it just corrects itself, but it's a good idea to let them know you are another person experiencing the issue. It can only help them to create a fix for it.

0 Ratings
Highlighted
Newbie
640 Views
Message 17 of 18

Re: "it doesnt look like you are eligible for BT Cloud on this BT ID" UN2

Go to solution

I've had this error and without cloud for 3 months, and 2 months since formal reporting the fault, so clearly BT or offsite supplier has no idea how to resolve quickly.

DONT RELY ON BTCLOUD FOR ANYTHING YOU MAY NEED TO ACCESS, DEFEATS OBJECT REALLLY!

Tags (2)
0 Ratings
Highlighted
Moderator
Moderator
632 Views
Message 18 of 18

Re: "it doesnt look like you are eligible for BT Cloud on this BT ID" UN2

Go to solution

Hi @MBsomerset and @bdgyda

Thanks for taking the time to post, sorry to hear that you are both experiencing issues with BT Cloud.

I've sent you a Private Message with details on how you can get in contact with the mod team so we can look into this issue for you.

Thanks

Matt

0 Ratings