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bobsthedog
Beginner
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Message 1 of 6

re bt tv app

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I recently downloaded the BTTV App but when I try to log in I get "sorry there is a problem with your account error TVE-A931. I have the right password as it works on BTSport

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Moderator
Moderator
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Message 2 of 6

Re: re bt tv app

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Hi @bobsthedog and welcome.

 

I'm sorry you're having problems with the TVE-A931 error message. If you haven't managed to resolve this can you please drop me over an email with your details and I'll look into it for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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Moderator
Moderator
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Message 3 of 6

Re: re bt tv app

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Hi @bobsthedog,

 

Thanks for sending over the details. I tried calling this morning, sorry I missed you. I've raised this to our product support guys and will be in touch as soon as I have any updates for you.

 

Cheers

 

David

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Moderator
Moderator
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Message 4 of 6

Re: re bt tv app

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Hi @bobsthedog,

 

I tried calling today, sorry I missed you. I've had notice that this should now be sorted so can you check and post back?

 

Cheers

 

David

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bobsthedog
Beginner
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Message 5 of 6

Re: re bt tv app

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Thanks a lot Mark it seems to be working as it should many thanks

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Moderator
Moderator
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Message 6 of 6

Re: re bt tv app

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Thanks for getting back @bobsthedog. I'm glad to hear this is sorted. I'll close things off from my side but if you have any other problems please post back and we'll be happy to help.

 

All the best

 

David

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