Hi @bobsthedog and welcome.
I'm sorry you're having problems with the TVE-A931 error message. If you haven't managed to resolve this can you please drop me over an email with your details and I'll look into it for you. You'll get the contact the moderators link in my profile.
Thanks for sending over the details. I tried calling this morning, sorry I missed you. I've raised this to our product support guys and will be in touch as soon as I have any updates for you.
Thanks for getting back @bobsthedog. I'm glad to hear this is sorted. I'll close things off from my side but if you have any other problems please post back and we'll be happy to help.
All the best