menumad
Beginner
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Message 1 of 4

virus protect

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my virus protect is about to expire and no way can I renew it I have spent hours on the phone to Bt and yet it will expire tomorrow and will not allow me to reactivate.  I remove it and reinstal to no avail my other computer is fine

 

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PaddyB
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Message 2 of 4

Re: virus protect

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Hi @menumad,

Thank you for posting.

Did you manage to get this sorted? If not, please post back and I'll take a look at this for you.

Thanks,

Paddy

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menumad
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Message 3 of 4

Re: virus protect

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i had to wait until it had one day left to go and reinstalled it through my BT and it worked!

 

thank you

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PaddyB
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Message 4 of 4

Re: virus protect

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Hi @menumad,

Thank you for posting back to let us know.

Thanks,

Paddy

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