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MrBen101
Aspiring Contributor
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Message 1 of 9

we encountered some errors while purging deleted items

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Hi, 

I am trying to permanently delete items from BT Cloud online, but it won't delete any items from the deleted items folder. It comes up with this error:

"we encountered some errors while purging deleted items" or "an error occurred when deleting the folders"

If someone can please fix this issue I would be very grateful.

Many thanks

 

 

 

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8 REPLIES 8
tarn
Aspiring Contributor
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Message 2 of 9

Re: we encountered some errors while purging deleted items

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Hi,

No answer from me, I'm afraid, but just letting you know you're not alone. I have the same problem here - it's been like that for months for me, so much so that I now have 476GB I can't remove.

Regards,

Tarn

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MrBen101
Aspiring Contributor
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Message 3 of 9

Re: we encountered some errors while purging deleted items

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Hi, 

I spoke to them today and they are looking into it. 

Said they would call me back with their solution. Good to know mine isn't an isolated incident.

I'll post if they come back with anything worth posting.

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tarn
Aspiring Contributor
1,370 Views
Message 4 of 9

Re: we encountered some errors while purging deleted items

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Thanks for letting me know. Let's hope they have an answer.

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tarn
Aspiring Contributor
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Message 5 of 9

Re: we encountered some errors while purging deleted items

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Hi,

Did you have any luck with this, please?

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macmend
Beginner
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Message 6 of 9

Re: we encountered some errors while purging deleted items

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This is still going on, I am getting the same error

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GregMosse
Beginner
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Message 7 of 9

Re: we encountered some errors while purging deleted items

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Thanks for sharing this issue.

I can delete individual files - some of the time - but not the wasted 30Gb

 

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MrBen101
Aspiring Contributor
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Message 8 of 9

Re: we encountered some errors while purging deleted items

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Hi, 

After many months and following a complaint I have managed to get this resolved...well partly.

If you have a large number of files in your delete items (trash) you cannot delete them using the empty deleted items button.

You can delete them in batches by scrolling down the page until more files display and then tick the select files check box and then delete with the delete forever button. 

I have managed to batch 600 files at a time. (Haven't tried any more in case it crashes)

Looks like this is the only option to delete large numbers of files from the trash.

Thanks

James

 

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tarn
Aspiring Contributor
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Message 9 of 9

Re: we encountered some errors while purging deleted items

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Hi James,

Thanks for posting your solution. I had success, I'm pleased to say.

In case it helps anyone else,  I had over 400Gb to clear out. I had been doing as you suggested for a while but was lucky if I could delete 10 items at a time. However at that point I wasn't deleting individual files, but folders - some of them 20 or 30Gb. (I ordered the list by Size, largest at the top.) When I'd deleted the last folder, I still had a huge number of individual files left. I gradually worked up to your suggestion of 600 at a time, and it all worked. After I'd done that two or three times and with still a large number to go, I chanced the 'empty all' button and I got the regular error message and signed out. But when I logged in again the next day, the Deleted items folder was empty.

Thanks again.

Tarn.

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