on 12-08-2017 12h23
Hello - I'm opted out of BT FON and BT Wifi X but I've just dicovered that my status is active and my hub is still broadcasting a BT Fon and Wifi X signal. How can I get my hub to go non-active? I had this problem once before and finally did get it to go non-active, but then we moved and apparently the problem has started all over again. Many thanks!
Solved! Go to Solution.
on 12-08-2017 12h57
on 12-08-2017 13h08
on 12-08-2017 14h20
After one useless chat and several phone calls to people at the tech help department who did not understand the problem even after I explained it several times, I finally got someone at that department who not only understood the problem, but discovered why I'm having it. The only problem is that he said that it can take up to 10 days for one department to do something in my account and then a further four weeks for the tech people to actually turn off the BT Wifi signal from my hub. Honestly, I do not understand why it will take over a month to do something that I ought to be able to do from my hub in 15 seconds. If anyone can tell me how to get rid of BT Wifi in a shorter time, all suggestions welcome. (I've already thought of switching to another provider, so that one's taken. Sorry! :-) ) Many thanks!
on 12-08-2017 15h38
Something else that should be 'Opt In' instead of default.
It is default on as it is part of the contract and has been for many years being able to turn it off at the hub would not stop the user being able to use the BT Wi-Fi when out and about
on 12-08-2017 15h47
A third-party router sounds like an excellent solution. Not being a tech person myself (degree in history - need I say more?), I assumed that if BT is my provider, I've got to use the hub BT sent me. A router from an independent firm would solve the problem quickly and permanently, so the cost of the router is of no concern. Thanks very much for the suggestion - I'll consider the problem resolved.