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Expert
Posts: 333
Registered: ‎06-11-2012
0

BT Home Hub 5 and FON

Anyone know when the fix will be available to turn off FON in the Home Hub 5.

 

Not at all happy that I've been opted out since day one and it's broadcasting still.

Distinguished Sage
Posts: 57,252
Registered: ‎21-06-2010
0

Re: BT Home Hub 5 and FON

How long have you had the HH5 for it has been known to take up to 28 days to switch off also any firmware dates normally restore it

john46 | BT.com Help Site | BT Service Status
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Guru
Posts: 5,374
Registered: ‎02-03-2011
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Re: BT Home Hub 5 and FON

I think the OP is referring to being able to turn it off manually in the HH5

 

The answer to that it :- Not anytime soon.

Expert
Posts: 860
Registered: ‎03-03-2010
0

Re: BT Home Hub 5 and FON


pippincp wrote:

I think the OP is referring to being able to turn it off manually in the HH5

 

The answer to that it :- Not anytime soon.


 

If if it's like the HH4, then it can take up to 28 days for the web-side opt out to register on the router, which I agree is not acceptable.

Oliver.
Expert
Posts: 333
Registered: ‎06-11-2012
0

Re: BT Home Hub 5 and FON

So BT quietly turn on FON and it takes another 28 days from connecting a HH5 when I opted out over a year ago?

 

It's probably been around 3 weeks I've had the HH5 but it beggers belief that FON is switched on when my profile clearly states I've opted out. Why does this surprise me? Smiley Embarassed

Distinguished Sage
Posts: 57,252
Registered: ‎21-06-2010
0

Re: BT Home Hub 5 and FON

it is a new device it still needs turning off however any firmware update will normally turn it on again

john46 | BT.com Help Site | BT Service Status
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Expert
Posts: 860
Registered: ‎03-03-2010
0

Re: BT Home Hub 5 and FON


john46 wrote:
it is a new device it still needs turning off however any firmware update will normally turn it on again

 

I can't see any good reason why it takes up to 28 days to disable FON on the router though.

Oliver.
Expert
Posts: 333
Registered: ‎06-11-2012
0

Re: BT Home Hub 5 and FON

Exactly, it should be off as a default and you opt in if you want it.

Distinguished Sage
Posts: 20,858
Registered: ‎10-12-2012
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Re: BT Home Hub 5 and FON


Storm wrote:

Exactly, it should be off as a default and you opt in if you want it.


But that would be the sensible thing. As most people would probably not opt in, that's human nature, BT would not be able to claim that they supply millions of free hotspots and that would spoil one of their selling points.

Expert
Posts: 333
Registered: ‎06-11-2012
0

Re: BT Home Hub 5 and FON

Sense doesn't come into it really. It's just underhanded tactics by BT as usual.