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Aspiring Expert
Posts: 125
Registered: ‎24-12-2010
0

BT Net Protect Plus A WARNING!

Been running BT Net Protect Plus since day one and had no issues with it.  About a month or so ago version 12.8 downloaded with radically changes the front end (you will know when you have got it).

 

Anyway I ran the Quick Clean (as I regularly do) and it found a lot more items in the registry than it has done before. So after a quick review I saw it wanted to remove keys from belonging to long since uninstalled software so I let it run.

 

Though my PC still worked after some of the installed software took exception to it!  So if you run any of the following make sure you do not tick the Registry option in the settings of Quick Clean:

 

  • Logitech SetPoint v6.61.15 - Results in the icon being removed from the system tray.  Only solution is a re-install.
  • ASUS WebStorage v3.0.138.290 - Results in the icon being removed from the system tray.  Context right menu items removed and deletion of your backups off the ASUS server!!!!  Reinstall need to recover.

By the way I am running Windows 7 Ultimate 64-bit.

Chris.
Distinguished Sage
Posts: 21,333
Registered: ‎10-12-2012
0

Re: BT Net Protect Plus A WARNING!

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. There are far better free antivirus programs available such as Avast Free, AVG Free.


If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.

http://bt.custhelp.com/app/answers/detail/a_id/13523

If you want a trouble free registry and temporary files cleaner one of the best which always gets great reviews is CCleaner

 

http://www.piriform.com/ccleaner

 

Expert
Posts: 670
Registered: ‎12-08-2013
0

Re: BT Net Protect Plus A WARNING!

GGs advice for Avast Free is right. Got a very good write up in a PC mag.

Aspiring Expert
Posts: 198
Registered: ‎18-01-2012
0

Re: BT Net Protect Plus A WARNING!

I never use BT free protect plus coz it's from mcafee which always have **bleep** results of protecting viruses from your computer. I also know you can get free anti virus protection such as AVG but I prefer to spend a little money every year to get the full internet security suits .
I been using Norton internet security for 8 years on my computer for internet Banking and have no problem with it at all. I Lways wait till they are special offer such as half price or more then I buy it every year and when my old one expired . All I need to do is enter the new code then of me go for another year without even need to uninstall it !

Norton offer new version every year free of charge as long as your products not expired!

This is my own opinion of choosing Norton , at the end it's up to you if you want to spend a little money to mades yourself more safer.

Kit kat
Guru
Posts: 2,777
Registered: ‎21-06-2012
0

Re: BT Net Protect Plus A WARNING!

I agrreee with the above: Avast and ccleaner.

 

I have found ccleaner cleans more files than I want it to by default; for example lots of Internet history I want to keep.  Even if you don't look at the 'Applications' tab, it still cleans everything referenced there when you 'Run Ccleaner'.  Once you've set it the way you wqant it remembers your settings.

Beginner
Posts: 4
Registered: ‎17-09-2016
0

Re: BT Net Protect Plus A WARNING!

Would like to uninstall BT Net Protect but cannot as having downloaded it (thinking) I was adding protection my laptop has crashed completely and will not even start up. Great product!

Beware!
Distinguished Sage
Posts: 21,333
Registered: ‎10-12-2012
0

Re: BT Net Protect Plus A WARNING!

[ Edited ]

If it is a Windows laptop, try starting it in safe mode then uninstall BTNetprotect and make sure you also use the McAfee removal tool after you have restarted your computer.


http://bt.custhelp.com/app/answers/detail/a_id/13523


 

EDIT: Just noticed your post here

 

https://community.bt.com/t5/Broadband-Extras-from-BT/Net-Protect-Problem/td-p/1665045

Aspiring Expert
Posts: 352
Registered: ‎15-12-2012
0

Re: BT Net Protect Plus A WARNING!


sjtp wrote:

I agrreee with the above: Avast and ccleaner.


ccleaner is witchcraft that claims to fix problems that disappeared from Windows a decade ago, and, according to computer professionals I respect, none of them with vested interest in this area, should never be allowed on a computer near you. I have seen too many reports of PCs wrecked by indiscriminate use of this "tool".

 

Anyone who has problems with their PC should go in for some forensic analysis and pin down what needs fixing rather than applying the nuclear option that is ccleaner.

 

I agree though, that BT's security option is carp.