on 20-04-2011 9h57
I have been trying to access my desktop help (initially installed from BT Infinity Disc) wtih no success, it would launch but several aspects would not permit me to see the relevant pages of help. So I checked online and saw I could download the program which I have now done. The new version won't launch at all. I get a script error coming up asking if I want scripts to run but when I click yes nothing happens.
I am running 64-bit windows 7 on my laptop which is having the desktop problems. On our main pc (windows XP) we have no issues at all.
This has all come to a head as I'm trying to network the printers on the pc with the laptop and I can't use the Broadband help wizard to connect them all together.
Any advice on how to resolve the help installation/launch would be apprieciated. I am going to try reloading it all from the disc to see if that makes any difference.
on 20-04-2011 22h20
The simplest solution is to uninstall Desktop Help and then don't reinstall it again.
I have yet to see any good reason to install it. If you want to see how the Home Hub is doing, just enter http://bthomehub.home/ into your favourite web browser.
on 04-08-2011 21h36
try completing the steps below :-
on 28-01-2012 15h13
I too are having problems in this particular and have read all the advice, but still have a problem.
I am running windows vista (64 bit), I have installed and reinstalled at least a couple of times and experience the same problem.
It launches fine, but when I use the diagnostic wizard I get the following:
BT diagnostic wizard registration
Sorry - the some of the details have not been complete
We have detected you have not used the BT diagnostic wizards before so we need you to enter your BT Total Broadband account details below :
I enter my telephone number and it then keeps looping back to the above original message.
It is really annoying. Is there anyone out there who can help.
on 28-01-2012 16h27