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Posts: 2
Registered: ‎21-04-2012
Accepted Solution

BT Desktop Help

[ Edited ]

When I logged in this morning I had a pop up recommending that I downloaded the new BT Desktop Help.  I did this and was told it had successfully loaded but then the help browser tried to self load and displayed the Message below. I closed the BT HelpBrowser but when I try to launch it this is all I get.  Can you help? 


Failure of server APACHE bridge:


No backend server available for connection: timed out after 30 seconds or idempotent set to OFF.

Build date/time: Apr 18 2009 12:12:59


Change Number: 1211636


I'm fine when everything goes to plan but don't understand the techno speak so please keep it simple -thank you.


Posts: 2
Registered: ‎21-04-2012

Re: BT Desktop Help

D'oh what a numb nut I am. Just googled this (don't know why I didn't in the first place) and it means the website is unavailable. Really sorry for wasting anyone's time.  It is in fact now working!!  Thank you to anyone that took an interest :-)