on 14-06-2012 21h18
BT don't support IPv6 at all on their home internet products, so it's not worth trying to use it. Disabling it might help (or it might not).
on 14-06-2012 21h34
Thanks for responding ectophile. I just want to get this netbook online. I've spent all night on this problem and frankly I'm pretty fed up.
on 14-06-2012 22h01
If it's an old netbook, then it might not support 802.11n ("wireless n"). A fix for that is to set the Home Hub to only use 802.11b/g. However, that would significantly slow the connection for every wireless device.
on 14-06-2012 23h29
Network connection, perfect, impeccable, on my 6 year old HP laptop with b/g wifi card. Two year old Samsung Netbook has "n" wireless card and IPv6 as well, that doesn't even show in my Wireless Status on the old laptop. CAN'T CONNECT AT ALL.
Never, EVER a problem before BT Infinity. Ever. WTF.
Disabling IPv6 didn't help at all, BTW. Made it worse.
Grasping at straws here, before (1) telling BT they have BLEEPED UP our broadband and H E double hockey sticks am I going to pay to get out of this contract when you have BLEEPED it up in the first place, or (2) doing the easy thing and buying my own router.
on 14-06-2012 23h58
I am at home now and looking at the poor netbook - when I look at the Wireless Network Connection Status it says:
IPv4 Connectivity: Internet
IPv6 Connectivity: No Internet Access
Signal quality excellent (but then it would be sitting 2 ft away from the HH3)"
This would suggest that the netbook is connected to the internet just not displaying webpages.
This could be an issue with the settings in internet explorer or your wireless card.
The wireless signal on the hh3 is nowhere near as good as the hh2 in my opinion.
15-06-2012 7h50 - edited 15-06-2012 9h27
15-06-2012 13h06 - edited 15-06-2012 13h08
Sounds like you are suffering with exactly the same issue as me
Tiny one bedroom flat which had near enough faultless BT Broadband with a HM2, downgraded to Infinity with HM3 & now have a wireless speed ranging from a rare 17.52Mbps DL/1.59Mbps UL to a lowly 597.3Kbps DL/146.7Kbps (unfortunately I would say a 1.5mbpDL & 1mbp UL being as close to standard I could quote), streaming & online gaming are now a no no which is the main reason for me wanting a wireless connection
Forum support has advised me they are unwilling/unable to help me further, ringing the Indian call centre quite frankly is just a waste of time & almost a month & half later still no offer of sending out an engineer to see if there is a wiring fault somewhere between the box & my flat
Looking at this it appears there is a solution to this entire situation from deltaflyer which BT don't want sharing, mmmm interesting