on 27-10-2013 14h04
Hi, I'm a new customer and have received a HomeHub 5 integrated modem/router. The HH is set up near my front door, quite a distance from where my 2 PCs are located. I have two Linksys WRT54GL routers acting as wireless switches. I've used these for years without issue with several providers and wireless modems, but this time I'm having nothing but problems.
By default, the HH5 uses WPA2. I've found that I'm unable to connect to my work VPN unless I change the encryption to WPA(1) or disable it completely. I don't understand why this would be, but I've tested several times and it seems to be the case. Go back to WPA2 and I can't connect again. Wired works fine. I've tried enabling port clamping, disabling the "BT Web Address Help" service and the HH's firewall. Any ideas?
I've also found that the Linksys routers constantly lose connection with the HH. The signal strength is fine. I found that disabling wireless security completely fixes this issue but that's clearly not a long-term solution. It might be if there was a way to limit access by MAC address but I can't find that option in the admin panel? I've also considered just putting the HH into modem-only mode and hard-wiring one of the Linksys routers to it for DHCP, but I can't see an option for that either! HALP
27-10-2013 14h14 - edited 27-10-2013 14h15
You are a bit stuck if you have the HH5, as its an integrated unit, so I doubt very much you can separate the modem and router functions.
Its a pity that BT have gone down this route, as it limits the number of options available.
All I can suggest is that you leave the wireless on WPA only, and if security is your concern, then either use a hard wired Ethernet cable, or broadband extenders as described on the BT Shop.
on 27-10-2013 15h20
Thanks for the reply. I don't accept that buying more equipment should be the solution here. The wireless encryption is not working as it should. I have to disable it completely if I want to stop getting regularly disconnected! Running wires all over the house is definately not an option Is there really nothing like a simple MAC filter on this thing?
27-10-2013 15h29 - edited 27-10-2013 15h30
As the home hub 5 is new, you will have to see if any other forum members, who have a HH5, can suggest anything else.
The usual suggestions are to check that your wireless card drivers are up to date, using the manufacturers website, as suggested on my website.
27-10-2013 16h31 - edited 27-10-2013 16h33
If you want to be really brave and not so bothered about security, say you have no neighbours etc.. to get some more distance on your wireless signal setup go for BT Home Hub Security settings but click on None and this goes for all your extenders/repeaters settings etc.. in your house/office but be careful with this action cause I dont really recommend it, its not a great solution but works!.
on 27-10-2013 19h46
Yea, as I said above I've tried disabling wireless security and it's actually the only way that stops the frequent disconnections. But that's no good for me without at least a MAC filter.
on 27-10-2013 19h51
I too had massive wireless issues the first few hours on day 1.
After a few reboots and a couple of hours, it stabalised.
Its been a few days now, but tonight I had a dropout, and the lights went amber.
Sorted itself out after about 15 mins. So time will tell, never had any dropouts with the HH4.
on 27-10-2013 20h48
Try giving the 2.4Ghz and 5Ghz frequencies different SSids and treating them as separate networks.
You'll need to connect your devices to both SSids if they are able to use both frequencies.
See this link
on 27-10-2013 23h01
I disabled 5ghz already Sorry should have said.
I manually changed channel as I spotted the channel the HH chose was being used by a neighbour. Not sure if it's had an effect yet, will have to wait and see tomorrow...
Thanks all for the help so far!
on 12-11-2013 19h49