on 28-07-2013 12h40
new first time user.
Problem with my phone cutting off after a period of time from 5 - 7 minutes upwards.
Thought it may be a filter issue so added filters to 3 empty extension sockets and this seemed to resolve it temporarily.
It1s returned but less frequently and main complainant is my wife who likes lengthy calls to friendsand family!!
My system has a main socket with corded phone and extension to my office which has a single socket with double splitter for telephone and computer lead.
The telephone is a cordless hub with another phone connected wirelessly
3 empty extension sockets in othere parts of the house but all have filters fitted.
Internal wiring is aged, a bit like myself but never caused problems prior to switcing from AOL to BT.
I`m also experiencing some computer interference sporadically as if there is a conflict of signal somewhere.
Any iseas that I can try before calling in an engineer with ensuing costs.
Solved! Go to Solution.
on 28-07-2013 12h52
on 28-07-2013 20h38
on 29-07-2013 15h57
on 30-07-2013 7h13
This sounds like a problem with the wiring although with no master test socket it is difficult to determine where the fault is as your are unable to eliminate your internal wiring. Because of the age of your master socket and internal wiring Openreach will probably raise a charge or a visit - at engineer discretion! However whether this is passed onto you from your communications provider is up to them. If you phone your CP they will be able to test your liine for you, their results if it picks a fault up should give them a measurement as to where the fault is and whether an engineer visit is needed, IE internal or external problem. Eveeryone has their own 2 wires back to the exchange so your fault is unlikely to be affecting anyone else. However there are so many joints to the wires in the external network any of these can go faulty especially after heavy rain, wnid etc.
on 31-07-2013 11h13