10 steps backwards?

[jagnux]

I have been using the old bt tv boxes, one pro and one of the minis for 5 or so years, only issue is they are very slow to start up...I contacted BT and told them they are kinda **bleep** and slow so I renewed broadband with a new tv package hoping the EE tv boxes would be much improved in the 5+ years since. I received the ee tv pro and mini recently and decided to set them up today. Pro box setup ok, 300+ channels found, works with my hue sync box...all good. 

Went upstairs to try the ee box mini and it's just been a nightmare...the resolution shows UHD 50 hz.....tv is 4k resolution, it looks like it's in 120p....asking me to login to ITVX to watch ITV when the old tv mini box had an aerial connection and I could just plug it and go?  Every other channel is showing content error YVM607...only 100 channels found on the mini box vs 300+ on the pro box and I have the full works package. Pretty infuriating just how awful this experience has been when it should be a simple plug in and go...

I am also using a hue sync box upstairs with the mini box but I have no idea what is causing the issue as of now.

Regards,

Steve

[Midnight_Voice]

@jagnux 

Glad you like the Box Pro, but there was no earlier box with the Pro name, so I’m not sure what you are referring to?

Re the Box Mini, the decision to make this IP Mode-only leads both to the much smaller channel count, and to itv asking for additional validation. The same would be true of the Box Pro if you were running it in IP Mode rather than Aerial Mode.

What doesn’t sound right though, is the YVM607 errors, and the resolution issues, with the Box Mini. YVM607 is HDCP failure - the box deciding that the TV isn’t a suitably secure target for its output, and so dropping below UHD resolution, or even not working at all.

Might be a faulty box, might be a bad HDMI cable, might even be an issue with the target TV.

You can investigate this by swapping the Box Pro and the Box Mini, and then further swapping the two HDMI cables, as a test, and seeing how the problem moves, if it does.

Please let us know what you find out, and we can perhaps suggest how you go from there.