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Message 1 of 2

2023 software update

Just completed a (recommended) 2023 update and all my recordings have been deleted and I have to reconfigure all apps. What’s going on?

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Message 2 of 2

Re: 2023 software update

Thankfully not a normal result of software updates. Unfortunately if the box has done the equivalent of a full factory reset  the settings and recordings won’t be recoverable.

Which box are you using and what software version are you now at ?

You can get that information  by doing  HELP an INFO on your remote   ( first couple of lines give the info)  or from the SETTINGS section of the box.

Also how were you prompted for the update .

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