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BT Box Pro Lost Channels

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I have had a BT Box Pro for about 6 months, which has worked pretty faultlessly.  It is set up to receive TV channels over the internet.

However this evening I have a problem where there are no live TV channels.  The home screen shows 'Guide Preview unavailable.  Press OK to open guide'.  If I press OK, it goes to a screen titled 'TV Guide Unavailable' saying to check my connection and then retune, with a button labelled 'Retune TV channels' (this screen also suggests searching support for code YVM305, but this seems to relate to channels received via an ariel).  If I press this, I get a screen showing zero channels, with the only option to press 'Done' to go back to settings.

The box is connected to my Smart Hub fine (via WiFi) as I can watch iPlayer etc through the box.

 

I've tried rebooting the box (and my router) with no change.

 

Any suggestions?

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Message 2 of 3

Re: BT Box Pro Lost Channels

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I had something similar a few months back. Turned out to be a stuck software update. Try updating the software in the Menu, see if that cures it.

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Message 3 of 3

Re: BT Box Pro Lost Channels

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Thanks very much, that's sorted the problem

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