<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
For the past 5 days when switching on tv box it has taken me to the initial setup screen and have had to go through the process as if I was setting it up for the first time.
