BT TV Box Pro gone into set up mode

[chrispw1]

My BT TV Box Pro has gone into set up mode and if I press OK nothing happens. It was all working fine yesterday. What do I do?

[chrispw1]

I got onto web chat and they talked me through a factory reset of the box and the remote. Annoying waste of an hour and my recordings are gone but at least it's working.

[davidmbell]

I have today got a BT Pro Box to take away in my caravan with me, I take it every time I retune (each site I go to) I don't have to wait for Rylan to finish prattling on? I can do a retune without that full on intro schpeel?

[zulu17]

@davidmbell  A  retune channels  requested via the BT TV box Settings menu  is a normal action if you wish to rescan for your Freeview channels. Box resets via the  maintenance mode menu or the Settings Factory Reset is a maintenance function that would be triggered if problems were occurring with normal box functions that were not recoverable by simple box or router restarts.

[chrispw1]

Interestingly the factory reset did not disconnect the box from my Netflix account (but I did have to re log in for Amazon Prime Video)