BT TV as never worked properly here. Error messages that don't appear in the list of recognised errors, won't work on Android devices, can get MY BT to work on Firestick, and other things.
Had another attempt to fix it last night. Got a message saying that I had made too many login attempts. (I hadn't, just switching between two different BT accounts.)
Now, this morning, get an email from BT saying that I can't use My BT at all. Have to jump through various hoops to get my access back.
No sign of the text message they claim to have sent. Nor the promised emails.
Try ringing the 0800 number that came up in the middle of this process, and, guess what, get offered a list of options, none of which relate to the problem in hand. System then says that there is a long queue.
Another victory for BT's hopeless system.
Is there any magic way around the system for urgent issues?
Been using the Internet since it was invented. No one comes anywhere near BT for incompetence and dreadful customer support.
