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Message 1 of 55

Bt pro box unable to set record for 1day

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Is anyone else getting an issue with the pro box and trying to program a recording for Tuesday 1st march i get message this program can't be recorded please try again later , it is hit and miss have found for last couple of days , i have series linked a program yesterday the holiday at 9.pm that starts Tuesday but in my tv section it shows Wednesday and no record symbol in the guide , i have reset box got latest firmware same issues everything else ok apart from channel 5 and HD worst on HD. Can someone try their box let me know any help appreciated

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Message 2 of 55

Re: Bt pro box unable to set record for 1day

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I am experiencing the same problem.  I reported this to BT this morning but they were unable to fix.  My guess is that the calendar is at fault and they probably think that next Tuesday is the 29th February.  I suppose we will have to wait until Tuesday when, with any luck, they realise. and the problem and fix it.

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Message 3 of 55

Re: Bt pro box unable to set record for 1day

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Same here.

Just had a look at my recording schedule & everything scheduled for Tuesday & Friday is showing with "Scheduling Problem". On closer examination of the EPG, Friday is a duplicate of Tuesday instead of showing the correct schedule. Checked the TV EPG & that's correct so I guess a YouView issue?

Edit

BTTV app & web site EPGs are correct for Friday so seems to just be the box.

Edit II

Looks like it's BBC channels that are duplicated on Friday so not sure what's going on.

@DarrenDev?

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Message 4 of 55

Re: Bt pro box unable to set record for 1day

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It appears its most channels for that day so yeah I'm thinking same about calendar issue  at least i now know it's not just me and my box

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Message 5 of 55

Re: Bt pro box unable to set record for 1day

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Tried my old humax retail youview box and it is ok it is just the bt pro boxes 

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Message 6 of 55

Re: Bt pro box unable to set record for 1day

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I checked the Youview app on my SONY Bravia and Friday's schedule is correct. So I agree, the problem appears to be with the BT Pro Box.

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Message 7 of 55

Re: Bt pro box unable to set record for 1day

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 I agree the EPG does seem inconsistent between  Freeview and Youview  ( in my case data from Crystal Palace transmitter) . I have alerted the moderators to the thread so hopefully someone can get Youview to investigate and correct.

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Message 8 of 55

Re: Bt pro box unable to set record for 1day

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Most seem to be resolved now but I still have one scheduled recording with an issue. Last episode of I Sniper on C4HD at 12:05 on Wednesday. Although it's showing in the schedule as tomorrow (Tuesday). But that may be an oddity of the timing, being just after midnight.

Edit

Just resolved also.

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Message 9 of 55

Re: Bt pro box unable to set record for 1day

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Had a response from youview team they are aware of the issues and are working on a solution with BT
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Message 10 of 55

Re: BT Pro box 'ghost' failed recordings

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Well BT have excelled themselves with the update or whatever they did last night, my BT Pro Box thinks its Friday 4th March and all the scheduled recordings for 1st, 2nd, 3rd are showing up as failed!!  No access to any subscription channels either!!! Unbelievable! Just hope it gets sorted soon.