Bt to ee

[Clinton11]

Was BT customer got transferred to EE, BT then sent me early contract termination.. EE told me and the wife to ignore BT email as they would deal with it now I have debt collector letter .. 

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[imjolly]

you can try message now in billing and see if they can help otherwise you need to contact EE

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[Clinton11]

I did go to EE store in January and had phone conversations but this is distressing to say the least .

Nothing gets sorted 

[zulu17]

@Clinton11 Sorry to hear of your experience. The migration of customers from BTto EE should be functioning a lot more smoothly than you have experienced.

[Brucemeister5]

@Clinton11 I’m so sorry to hear of your experience, and it’s stories such as this which make me feel vindicated in having avoided the move to EE hitherto. However, if I found myself in your position, I would have no hesitation in contacting executive complaints at BT/EE. A quick google search should come up with their latest contact details. 

[Alex_H]

Hi @Clinton11,

I am really sorry to hear of the experience you have had with the BT to EE transfer as that is definitely not what we want to happen. I am going to send you a private message to get some details to see if we can get you some help with this issue, if you can please respond when you get the chance.

Alex

[PeterKeeney]

Spent over 5 months, last year, trying to switch to EE, from BT and then back again once it seemed to be an impossibility to make the switch. After about 40 advisors, over £700 in compensation and one very helpful advisor I was finally returned to the position I started in. Reviewing the price I am currently paying I am thinking of making the switch again (yes I must be mad). Can anyone offer any assurances that this time, incompency may be ruled out?

[Midnight_Voice]

@PeterKeeney 

I would ask BT if they can match the price that EE are offering.

Nuff said…. 😢

[PeterKeeney]

Many thanks. Take your point