There are two separate issues here. One is that the recording software gets confused when the name of the programme is changed. This causes scheduled recordings to drop out of the planner, requiring us to constantly readd what we want to record. It can happen with sports especially (live Sunday NFL matches are usually chosen at the last minute during the regular season, and the playoff matchups and timings aren't settled until less than a week before the matches, for instance) and sport is perhaps the biggest area where recording boxes are still needed. This is an ongoing problem as long as I can remember, and I'm not aware of any attempts to resolve it.
The other is that since August, the EPG data has been especially bad, littered with incorrect names of competition and teams and lots of 'No Schedule' blocks until well under a week before the broadcasts. There's also a habit of late changes to program titles - 'Monday Night Football' and 'MNF' being used interchangeably, for instance. This causes even more of the above problem. BT have been attempting to resolve this, but with only patchy success so far. The same mistakes keep being repeated. It feels like service users deserve some level of compensation for the appallingly unreliable service, which falls far short of what we're paying for.
