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Hello,
I have just signed back up to bt tv again. I had horrible issues last summer with channels not working due to local exchange issues which never got sorted and I cancelled.
however I’m happy to say that I signed up today. Had my old bt tv box so plugged it in and all the usual channels now work. 🙂
The only one I have issues with is the discovery channel. It asks me to setup the channel to add to the package but then says sorry there’s been a problem. Give the code BTP-11178 and states to bt number to order a new package.
any ideas?
Solved! Go to Solution.
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Re: Discovery channel
What tv package do you have? The message is similar for channels not in your package.
@Kimbrich6wrote:Hello,
I have just signed back up to bt tv again. I had horrible issues last summer with channels not working due to local exchange issues which never got sorted and I cancelled.
however I’m happy to say that I signed up today. Had my old bt tv box so plugged it in and all the usual channels now work. 🙂
The only one I have issues with is the discovery channel. It asks me to setup the channel to add to the package but then says sorry there’s been a problem. Give the code BTP-11178 and states to bt number to order a new package.
any ideas?
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Re: Discovery channel
Big sport package. With hd, multiroom and sky movies and entertainment as bolt ons

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BT only offer the Discovery channel in Entertainment, Big Entertainment and VIP TV packs.
As you have Big Sports you do get discovery+ premium pack so Discovery would be available on the discovery+ app. (the app is now available on the BT Tv Pro Box),
Discovery is not in Now entertainment membership which is why you don’t get it with a (Now) membership addon.
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Re: Discovery channel
Thanks. That will be why then lol.
just ready discovery when I placed the order. I do think it should be included in all subs though. I technically sub to all the main packs and now get all channels apart from this one