HD Boost disappeared after adding Sky Cinema

[richnotrich]

I have BT Broadband (full fibre - Smart Hub 2) with the EE TV Big Sport Package and HD Boost (BT TV Pro box).

Everything has been working perfectly for 2.5 years until Saturday (31/1/26) when I added Sky Cinema via my box. I immediately noticed the Sky Cinema HD channels were not included which I thought was odd but didn't mind because I was streaming a film via the Now app anyway.

On Sunday I noticed my access to the HD sports channels (TNT and Sky) had also disappeared. SD works fine. I tried to re-add the HD boost via the box but it returned an error and told me to call. After over 30 mins on the phone they said they had no option available to add the HD back to my account and that it might start working again in a few hours (it hasn't).

I eventually was able to add the HD Boost back via the Now app but it only works for the Sky channels and not TNT Sports. same price as before - £6 per month.

Any ideas on how to fix this?

[richnotrich · Accepted solution]

This was solved over on the EE TV community site. My account got into a strange state and someone had to manually give me access to TNT Sports HD again.

[Leanne_T]

Hi there @richnotrich 

Thanks for coming back to let us know this has been resolved for you. 

Leanne.

[Kodikid]

Although you can't watch Sky sports in 4K pretty sure you watch TNT in UHD.

You can then watch rat face Gordon's total misery as his side was completely destroyed by the reds in glorious 4K

[zulu17]

The root cause of the problem though has yet to be identified and resolved.

Credit to Darren for applying a fix but the order and implementation of  the order  process  clearly didn’t work and this was compounded by the called support service not escalating problems they couldn’t deal with.

[richnotrich]

That’s true. It’s bound to happen to someone else.